Last updated: 22/01/2022
E D Elson Ltd ("Elsons", "We", "Our", "Us") operates https://www.elsons.co.uk (the "Site", "Webstite"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving our site. By using the Site, you agree to the collection and use of information in accordance with this policy.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, or other details so that we can provide our services to you. IP addresses are also stored against orders for the purpose of preventing fraudulent transactions.
What personally identifiable information do third parties collect through our website?
Financial information (credit card type, number and expiration date) is needed for billing purposes and to process customers' orders. This is used by SagePay (Opayo) and PayPal.
We do not engage in third party advertising.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use such information in the following ways:
- To personalize your experience on our site and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services that we offer.
How do we protect the information we receive?
Our site is reviewed on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Do we use "cookies"?
Yes. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
Do we use "log files"?
Yes. Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users' movements in the aggregate and gather broad demographic information for aggregate use.
Third Party Intermediaries
We use outside courier companies to ship orders and a Payment Service Provider and credit card processing company to bill customers for goods and services. We also work with technology partners that supply IT services that facilitate our stock management, order processing and CRM systems. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you.
What choices are available to users regarding collection, use and distribution of the information?
Under no circumstance do we pass customers' details to third parties for marketing purposes. When you place an order with us, you are invited to tick an opt-out box. This states that you do not wish us to send information either by e-mail or post, relating to existing, new and upcoming products and offers . We do not use customer’s information for any other purposes.
Customers who later decide they no longer wish to receive any marketing information may opt out of receiving these communications by altering the details online or by contacting us.
What types of security procedures are in place to protect the loss, misuse or alteration of information?
We use an external payment processor to process your credit card details, utilising SSL encryption.
All other customer’s information is restricted in our offices, only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store personally identifiable information are in a secure environment.
Payment information for customers buying on the web.
Your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase. A Https symbol will replace the http symbol at the start of the URL address which indicates it is a secure payment.
The payment processor guarantees that they will:
Never pass your financial details to a third party. Never pass your personal data to a third party. The only information a vendor ever receives about you is a shipping address and this only with your express permission.
Never sell your details to a mailing list.
When you enter sensitive information (such as credit card numbers), the information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just 'surfing'.
We also maintain compliance with all PCIDSS requirements.
How users can inform of us changes in their personally identifiable information?
If a customer's personally identifiable information changes (such as telephone number or email or postal address), we provide a way to correct, update or delete customers' personally identifiable information. This can be done by logging onto your account or contacting us directly.
Will we ever sell your data to a third party?
No. Other than, in regard to a business transition, as detailed in the next paragraph, this is not something that we will ever do.
In the event that we go through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers' personal information will, in most instances be part of the assets transferred. Customers will be notified via e-mail or post prior to a change of ownership or control of their personal information, and will have the option to contact the acquirer of this information should they wish to do so.
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a belief in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.